Business is Blooming strives to provide the best customer service available. It is our belief that as a brick and mortar floral shop, there may be concerns of online shoppers regarding the security and proper fulfillment of their orders. We have established this refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
- If an arrangement was not delivered, please allow us 24 hours to investigate and to determine what has occurred.
- If an order is filled and delivered to the recipient and there is a question of the quality the recipient should contact Business is Blooming within 24 hours of receiving an arrangement. In almost every case, we will gladly replace the arrangement. In cold weather please ensure that flowers are not left in a car or a garage. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date.
- Should any customer place an order through Business is Blooming and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund will be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
- We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. We will instead, notify and hold for pick up, the customer who placed the order.